Return Policy

1. Right to withdraw from the contract

Under applicable law, you have the right to withdraw from a distance contract without giving any reason within 14 days of receipt of the goods. To exercise this right, please contact us by email at 1899culture@gmail.com and inform us of your decision to withdraw from the contract.

2. Terms of return of goods

In order for the goods to be returned, the following conditions must be met:

  • The goods must be undamaged, unused and in their original packaging.
  • The goods must be returned including all original tags and accessories.

3. Return procedure

  1. Please contact us by email at 1899culture@gmail.com and let us know that you would like to return the item. Please include your order number and reason for return.
  2. After the return is approved, we will send you instructions for sending the goods back.
  3. Carefully pack the goods and send them to Z-BOX: Lýskova 1031 (Brno), or if the Z-BOX is full: Foltýnová 998 (Brno). Outside of Zásilkovna, it is also possible to send them to Blanenská 1339/99, Kuřim 664 34.

4. Costs of returning goods

The costs of returning the goods are borne by the buyer, unless otherwise agreed.

5. Refund

After receiving and inspecting the returned goods, we will refund you within 14 days using the same method of payment. If the goods do not meet the conditions for return, you will be informed and the goods will be sent back to you at your expense.

6. Contact

If you have any questions or need further information, please do not hesitate to contact us:

  • Email: 1899culture@gmail.com
  • Phone: +420 602 745 955
  • Address: Blanenská 1339/99, Kuřim 664 34.

Thank you for choosing our e-shop. Your satisfaction is important to us and we are happy to help you with any issues regarding your purchase.